Terms & Conditions

1. About these terms

These Terms and Conditions apply to services supplied by Future Proofed Digital Marketing Solutions ("Future Proofed", "we", "us" or "our") to a customer ("you" or "your"). We are based in South Africa and provide website design and development, digital marketing, SEO, Google Ads, graphic design, social media marketing, AI automation and related digital services.

By accepting a quotation, instructing us to begin work, or making a payment, you agree to these terms together with the relevant quotation, scope of work and payment terms. If a signed agreement or accepted quotation contains a specific term that differs from this page, that specific term will apply to that project to the extent of the difference.

2. Quotations and service orders

A quotation describes the services, deliverables, price, payment schedule, estimated timeline and any exclusions for a project. A quotation remains valid until the date shown on it and may be withdrawn or updated before acceptance.

Work outside the agreed scope, additional revisions, paid media spend, domains, hosting, software licences, stock assets, premium plugins and other third-party charges are excluded unless the quotation expressly includes them. We will obtain your approval before charging for material additional work or costs.

3. Prices and payment

All prices are stated in South African rand (ZAR), unless the quotation clearly states otherwise. Payment may be made using the methods offered on our invoice or payment page, including PayFast where available.

Unless a quotation states otherwise, a 50% deposit is required before project work begins and the balance is payable before final launch or handover. Monthly services are billed in advance. You remain responsible for authorised third-party costs and approved work already performed.

Online card and payment details are processed by the relevant payment provider. We do not directly store your full card details. A successful payment confirmation does not change the agreed project scope or delivery timeline.

4. Delivery policy

Our services and deliverables are normally digital rather than physical. Delivery may take place by publishing a website, activating a campaign or automation, providing access to an online account, or sending files through email, a secure download link or a shared cloud folder.

Work begins once the required deposit has cleared, the quotation has been accepted, and you have supplied the content, approvals, credentials and access reasonably needed for the project. Your quotation or project plan will state the estimated delivery period or milestones. These are estimates unless we expressly agree to a fixed deadline in writing.

We will keep you informed of material delays. Delivery dates may move if the scope changes, approvals or materials are late, third-party platforms are unavailable, or circumstances outside our reasonable control prevent delivery. We will provide a revised estimate when this happens.

Final launch, editable source files, account transfer or other final handover may be held until the agreed balance has been paid. If a quotation includes physical goods, the delivery method, address, charge and estimated dispatch or collection date will be agreed with you before payment; otherwise no physical shipping applies.

5. Cancellation policy

To cancel a project or service, email info@futureproofed.co.za and include your name, business name, quotation or invoice number and the service you want to cancel. A cancellation becomes effective when we acknowledge it in writing.

If you cancel before work has started, we will refund amounts paid, less any third-party costs that were disclosed to you and cannot reasonably be recovered. If you cancel after work has started, you must pay for work completed up to the cancellation date and for authorised, non-recoverable third-party costs. Any remaining prepaid balance will be refunded.

For a monthly or recurring service, cancellation stops future service and billing from the effective cancellation date or from the end of any notice period stated in the accepted quotation. Fees for a billing period in which services have already been performed are not refundable, except where required by law or expressly agreed in writing.

If we cancel a service because we cannot deliver it, we will refund the portion paid for work that has not been delivered. We may suspend or end work for overdue payment, unlawful or abusive conduct, or a material breach of the agreement after giving reasonable notice where appropriate.

6. Refund policy

Refunds are assessed fairly according to the agreed scope, the work completed, costs already incurred, deliverables supplied and your rights under applicable South African law. Nothing in these terms limits any right or remedy that cannot lawfully be limited.

If work is materially defective or does not match the agreed scope, notify us promptly with enough detail for us to investigate. Where reasonable, we will first be given an opportunity to correct or re-perform the affected service. If we cannot do so within a reasonable time, an appropriate full or partial refund may be offered for the affected work.

Change-of-mind refunds are not available for completed and accepted custom work, approved milestones, time already spent, or third-party costs already paid on your behalf, unless required by law. A refund will not exceed the amount you paid for the affected service.

To request a refund, email info@futureproofed.co.za with your name, quotation or invoice number, payment date, amount and reason. We aim to acknowledge the request within 2 business days and communicate the outcome within 5 business days once we have the information needed to assess it.

An approved refund will be sent to the original payment method whenever possible. PayFast payments will be refunded through PayFast to the original payment method. We normally initiate an approved refund within 7-10 business days; your bank or payment provider may take additional time to reflect it. We will provide confirmation when the refund has been processed.

7. Customer responsibilities and approvals

You must provide accurate instructions, lawful content, timely feedback, necessary credentials and any licences or permissions required for material you supply. You confirm that you are authorised to use all names, logos, images, text, data and accounts you give us.

You are responsible for reviewing deliverables and giving clear approval or change requests. Delays in feedback, access, content or payment may pause the project and extend the delivery date.

8. Revisions and scope changes

The number and type of revisions included are stated in the quotation. A request that changes the agreed direction, functionality, volume or deliverables may be treated as a scope change. We will explain any effect on price and timing before proceeding with chargeable additional work.

9. Third-party services

Projects may depend on third-party services such as hosting providers, domain registrars, advertising platforms, social networks, payment gateways and software vendors. Their own terms, fees, review processes and availability apply. We are not responsible for an outage, policy decision or account restriction outside our reasonable control, but we will provide reasonable assistance with services we manage for you.

10. Intellectual property

Unless the quotation states otherwise, ownership of the final custom deliverables created specifically for you transfers after full payment. We retain ownership of our pre-existing tools, methods, templates, know-how and reusable components, and grant you the rights reasonably needed to use them as part of the final deliverable. Third-party materials remain subject to their own licences.

11. Warranties and liability

We will perform the services with reasonable care and skill. Marketing, advertising, SEO and technology services can be affected by customer behaviour, competition and third-party platforms, so we do not guarantee a particular ranking, revenue, lead volume or business result unless expressly agreed in writing.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss. Our aggregate liability relating to a service is limited to the amount you paid for the affected service, except where liability cannot lawfully be excluded or limited.

12. Privacy

We process personal information in accordance with our Privacy Policy and applicable South African data-protection law. Payment providers process payment information under their own privacy and security terms.

13. Complaints and disputes

Please send a complaint to info@futureproofed.co.za or contact us on +27 82 378 3148. We aim to acknowledge it within 2 business days and work with you in good faith to resolve it. If a dispute cannot be resolved directly, the parties may use an appropriate mediation, consumer-protection or court process available under South African law.

14. General

These terms are governed by the laws of the Republic of South Africa. If any provision is found unenforceable, the remaining provisions continue to apply. We may update these website terms from time to time, but a material change will not retrospectively alter an already accepted project without agreement where the change would disadvantage you.