Privacy Policy

1. Who We Are

Future Proofed Digital Marketing Solutions ("Future Proofed", "we", "us", or "our") is a South African digital marketing agency providing website design, graphic design, social media marketing, SEO, Google Ads, and AI automation services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services, in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Information We Collect

We may collect personal information that you provide to us directly, including your name, email address, phone number, company name, and any details you share when you contact us, request a quote, or use our contact forms and chat features.

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and how you interact with our site. This is collected through cookies and similar analytics technologies.

3. How We Use Your Information

We use your personal information to respond to your enquiries, prepare and send quotes, deliver our services, communicate with you about your projects, improve our website and offerings, and send you relevant updates where you have agreed to receive them.

We do not sell your personal information to third parties.

4. Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working properly, understand how visitors use our pages, and measure the performance of our marketing campaigns. You can manage or disable cookies in your browser settings, although some parts of the site may not function as intended without them.

5. Sharing of Information

We may share your information with trusted third-party service providers who help us operate our business, such as hosting providers, analytics services, payment processors, and advertising platforms (for example Google and Meta). These providers only process your information for the purposes we specify and are required to keep it secure.

We may also disclose information where required to do so by law or a competent authority.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access, in line with the requirements of POPIA. While we work hard to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We keep your personal information only for as long as it is needed for the purposes described in this policy, to comply with our legal obligations, or to resolve disputes. When your information is no longer required, we delete or de-identify it.

8. Your Rights Under POPIA

You have the right to request access to the personal information we hold about you, ask us to correct or update it, object to the processing of your information, and request that we delete it where we are not legally required to keep it.

You also have the right to lodge a complaint with the Information Regulator of South Africa (www.inforegulator.org.za) if you believe your personal information has been processed unlawfully.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, or would like to exercise any of your rights, please contact us at info@futureproofed.co.za or +27 82 378 3148.